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BlackBerry HTML Web Browsing FAQ

The purpose of this FAQ is to help answer web-browsing-related questions for BlackBerry. Many new models of BlackBerries have a built-in HTML Internet Browser with full color image graphics. Unfortunately this does not apply to each and every BlackBerry. The purpose of this FAQ is to help get a person get a web browser up and running as quickly as possible.

 My Web Browser Icon Is Missing!

This can happen if you’ve upgraded your BlackBerry OS, or if you delete your service books. This is the most common step to fix the problem via your BlackBerry:
Options Icon -> Host Routing Tables -> Register Now

Help! My Web Browser Still Didn’t Show Up!

If the above instructions failed, try stepping through these instructions one by one

 Try getting your service books retransmitted.
a. Login to your BlackBerry Web Client (BWC/BIS) site.
b. Click “Profiles” (At the top of your BWC webpage via your PC)
c. Click “Send Internet Browser Service Book”

Try rebooting your BlackBerry by removing and reinserting battery.

Make sure you are running BlackBerryOS 4.0 by checking:
Check Options -> About

If you are not running at least Version 4.0, you need to download and install BlackBerryOS 4.0 then repeating all the above instructions again.

If that does not work, and you are on a BlackBerry Enterprise Server (BES), try re-activating your BlackBerry on BES. This may be as simple as connecting your BlackBerry to your PC and synchronizing your BlackBerry while Outlook is in ONLINE mode.

Help! None Of The Above Works!

Unfortunately, some carriers don’t want you to have a web browser yet. Try calling your carrier and asking nicely to get a full Internet Browser for your BlackBerry. There’s an alternative. You can obtain third party web browsers:

Opera Mini

Minuet Browser

Bolt Browser 

What is NOL? What is T-Zones?

These are custom branded browsers for Nextel and T-Mobile. NOL is the Nextel OnLine browser for Nextel BlackBerries. T-Zones is the T-Mobile web browser for T-Mobile BlackBerries. This does not apply to you if you are using another carrier, such as Cingular.

Some of these custom branded browsers are simply renamed versions of the BlackBerry Internet Browser, while others are renamed versions of much-more-limited WAP browsers.

Nextel’s NOL browser (as of March 2005) is still a limited-functionality browser, so many Nextel users find it necessary to purchase a third party browser, in order to gain more browsing functionality.

BlackBerry Internet Browser Is TOO SLOW!

Under BlackBerry OS4, the improved HTML web browsing can be extremely slow. There are several ways to speed up the web browsing experience. Try the following:

Turn off images by going to:
Internet Browser -> Options -> Browser Configuration -> Show Images -> “On WML Pages Only”
You can selectively download images on demand, anyway.

If that does not speed things up enough, turn off unnecessary options that you may not need:
Internet Browser -> Options -> Browser Configuration
Turn off “Use HTML Tables”
Turn off “Use Background Images”
Turn off “Support JavaScript”
Turn off “Support Style Sheets”

If that does not speed things up enough, test out a trial of one of the third party browsers available. Many people say that some of the third party web browsers are faster in certain aspects. You can have this web browser installed at the same time as the BlackBerry Internet Browser.

Help! My Web Browser Doesn’t Display Any Pages, Only “Loading…”!

This is usually a configuration problem, but can be a server issue. Try the following:

Reboot your BlackBerry by removing and reinserting the battery.

Follow the instructions in section “Help! My Web Browser Still Didn’t Come Back!” at the top.

Follow the instructions in Configuring Internet On BlackBerry

Test out a third party web browser.

Your BWC or BES might be a little slow. Try again a little later.

What’s The Best Web Browser For Maximum Compatibility?

The best web browser for maximum compatibility is one that supports JavaScript. You still won’t be able to get a Blazer-style web browser, but you can dramatically improve the BlackBerry browsing compatibility. One way to get this is to use BlackBerry OS 5.0 This will allow to access more websites, including online banking websites.

To maximize compatibility, go to:
BlackBerry Browser -> Options -> Browser Configuration
Scroll down and turn on ALL checkboxes. Then Save.


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